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General Information

All orders at Anterisshop.com are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Policy for Tangible Products

Delivery Location

Items offered on our website are only available for delivery to addresses in the United States. [We also accept orders from international customers who are shipping to addresses in the United States only.] Any shipments outside of United States are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 7-10 business days of the date of your order. Business day means Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

All type of special delivery instructions will be populated on the check-out page while placing the deliverable order. The user needs to select as per there need.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at +1-844-739-3551 (Toll-Free) or email us at Care@Anterisshop.com

Note:- Any delivered product which is applicable under return/ refund policy needs to be sent back to our warehouse at Anteris, Inc, 2035 Sunset Lake Rd Suite B-2, Newark, New Castle, Delaware, 19702,  USA

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 2 weeks from the estimated delivery date, please contact us.

Tracking Shipments

You can find tracking information in your order details my account section or have it sent directly to your email and mobile phone.

Your Orders page

If tracking is available, you can track your package via the Your Orders page. The shipping method for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you can find contact information by going to my account section on the order details page.

Text message 

Text Trace allows you to track your Anterisshop.com packages via SMS text messages sent to your mobile phone. After you sign up for Text Trace, any tracking updates related to your packages will be sent to your mobile phone.

Delivery Policy for Intangible Products

Intangible Products such as software which comes with license key or digital download option is only available for delivery by Email or download mode. All digital download products are available for download and fulfilled instantly once the order is placed successfully. In case of any technical glitch, Maximum time of delivery for such products is 12 hours.

Note: After placing an order, kindly do check your email inbox or spam box for the product license key, download, and installation instructions 

Questions

If you have any questions about the delivery and shipment or your order, please contact us at +1-844-739-3551 (Toll-Free) or email us at Care@Anterisshop.com